ORDER AND SHIPPING POLICIES
CONTACT US
We love hearing from our customers! You're our best source of information and we appreciate your feedback. So if you have any comments, complaints or constructive criticisms, please contact us at customercare@lethemenvy.com.
ORDER POLICY
To place an order on our Online Store, please register and use our online shopping cart.
At the moment of the registration we advise you to subscribe to our newsletter to receive special offers from us.
We accept Visa, Discover, American Express and MasterCard via PayPal.
We can also accept Money Order. In the event you use Money Order, please send to:
Lethem Envy INC/LLC,
12445 Coriander Drive,
Orlando, Florida, 32837
All orders will be sent upon receipt of payment.
No Minimum Order Requirement! LethemEnvy.com has no minimum order requirement.
Sales Tax Sales tax will only be assessed for orders that are shipped within the state of Florida (6%). This is due to the fact that our corporate office is in Boca Raton, Florida. All other states and countries are tax-exempt. However, Floridians may enjoy a lower shipping cost because of shorter distance.
100% SATISFACTION GUARANTEE/RETURNS
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything for any reason or no reason. We want you to be 100% Satisfied with our products or we refuse to accept your money!
If you need to return something, please send an email to returns@lethemenvy.com within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are unused and in the original packaging.
Your satisfaction is not enough - we insist that you be ecstatic with anything you order from us.
SHIPPING POLICY
Packages are generally dispatched within 2 days after receipt of payment. We offer following shipping choices:
USPS Priority Mail
USPS Express Mail
Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Boxes are amply sized and your items are well-protected. All orders shipped fully insured.
Free USPS Priority Mail shipping is available for orders over $50 and within the U.S.
For the 48 states, orders generally take 5-7 business days for Standard shipping. Alaska, Hawaii, and Puerto Rico may take longer.
For international orders, we ship within 3 business days of your order. Delivery time, however, depends on the country’s regulations and procedures.
INFORMATION FOR NON-US CUSTOMERS
Please check with your country’s regulations for acceptance policy of imported items before placing your order. Some products cannot be shipped to international destinations.
The shipping rate for your order, which is determined by weight and destination, is automatically calculated during the check-out process of the Online Store. Additionally, please note your packages may be subject to customs fees and import duties assessed by the country to which you have your order shipped. These charges are always the responsibility of the recipient.
This page was last updated on 13th October 2009.
